GrizfyQR OSPricing

Terms & Conditions

Last updated: 4 August 2026

1. Who you are contracting with

Grizfy ("Grizfy", "the Service") is owned and operated by Mohamed Ahmed Abdi, trading as Grizfy ("we", "us", "our"), who is the seller. By creating an account or using the Service you enter into a binding agreement with Mohamed Ahmed Abdi, trading as Grizfy. You can reach us at admin@notify.grizfy.com.

2. Acceptance of these terms

By registering for, accessing, or continuing to use Grizfy you agree to these Terms. If you are signing up on behalf of a company or restaurant, you confirm you have authority to bind that organisation. If you are signing up as an individual, you confirm you are of legal age in your country.

3. What Grizfy provides

Grizfy is a customer-experience and digital-growth platform for restaurants and hospitality businesses. It provides QR code generation, digital menus, guest ordering and service requests, menu design tools, marketing content assistance, analytics, and related features according to the plan you subscribe to. Grizfy is not a point-of-sale or payment-processing system for your guests.

4. Your account

  • You must provide accurate registration details and keep them up to date.
  • You are responsible for keeping your credentials confidential and for all activity on your account.
  • You are responsible for the roles and access you grant to your staff members within the platform.
  • Tell us promptly if you suspect unauthorised access.

5. Licence and restrictions

We grant you a limited, non-exclusive, non-transferable right to use the Service for your own business during your subscription, within the limits of your selected plan. You may not reverse engineer, resell, sublicense or redistribute the Service, or circumvent technical or plan limits.

6. Acceptable use

You must not misuse the Service. In particular, you must not:

  • use Grizfy for any unlawful purpose or in breach of applicable law;
  • engage in fraud, spam, or send unsolicited bulk messages through our marketing tools;
  • upload or publish content that infringes another person's intellectual property or privacy rights;
  • upload unlawful, hateful, deceptive or harmful content, or content misrepresenting another business;
  • interfere with the security or integrity of the Service, including malware, probing, penetration testing without consent, scraping, or excessive automated requests.

7. AI-assisted features

Some Grizfy features use artificial intelligence to read uploaded menus, generate captions, scripts, blogs, designs, images and marketing suggestions. You should treat these outputs as drafts:

  • Accuracy. AI output may be inaccurate, incomplete or out of date. You are responsible for reviewing and verifying every generated price, allergen note, description or claim before publishing it. AI output is not professional, legal, nutritional, medical or financial advice.
  • Your inputs. You are responsible for the prompts, photos, logos, menus and other content you submit, and you confirm you have the rights to use them.
  • Outputs. As between you and us, you own the outputs generated for your business from your inputs, subject to these Terms. Outputs may not be unique — similar content may be generated for other users.
  • Prohibited AI use. No deepfakes or impersonation, no hateful, sexual or violent content, no malware, no attempts to jailbreak or bypass safety filters, no generating content that infringes third-party rights.
  • Moderation. We may filter, refuse, restrict or remove content and outputs, and suspend accounts for repeated or serious violations.
  • Rights-holder complaints. If you believe content on Grizfy infringes your rights, email admin@notify.grizfy.com with details and we will investigate, remove infringing material where appropriate, and terminate repeat infringers.

8. Your content

You keep ownership of the menus, images, branding and other content you upload. You grant us a limited licence to host, store, process and display that content solely to operate and provide the Service to you and your guests.

9. Intellectual property

We retain all rights in the Service, including its software, design templates, documentation, trademarks and branding. Nothing in these Terms transfers any of our intellectual property to you.

10. Payments, subscriptions and taxes

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Subscriptions are billed in advance on a recurring monthly or yearly basis and renew automatically until cancelled. Payment, billing, currency, tax, invoicing, cancellation and refund mechanics are governed by Paddle's Buyer Terms. You may cancel at any time from your billing page; access continues until the end of the paid period. Free trials convert to a paid subscription unless cancelled before the trial ends.

11. Service availability

We work hard to keep Grizfy available and reliable, but we do not guarantee uninterrupted or error-free performance. Maintenance, updates, third-party outages and factors beyond our control may affect availability.

12. Warranties

To the fullest extent permitted by law, the Service is provided "as is" and we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

13. Liability

To the fullest extent permitted by law, our aggregate liability arising out of or relating to the Service is limited to the fees you paid in the twelve (12) months before the event giving rise to the claim. We exclude liability for indirect, consequential or special damages, including loss of profits, revenue, data or goodwill. Nothing limits liability for fraud, death or personal injury caused by negligence, or any liability that cannot be excluded by law.

14. Indemnity

You will indemnify us against claims arising from your content, your unlawful use of the Service, or your breach of these Terms.

15. Suspension and termination

We may suspend or terminate access where there is:

  • a material breach of these Terms;
  • non-payment of fees;
  • a security, fraud or abuse risk to us, our users or their guests;
  • repeated or serious violations of our acceptable use or AI use rules.

You may stop using the Service and cancel at any time. After termination you have 30 days to export your data, after which we may delete or anonymise it.

16. Changes to these terms

We may update these Terms as the Service evolves. Material changes will be communicated by email or in-app notice. Continued use after the changes take effect means you accept them.

17. General

These Terms are governed by the laws of Kenya, and the courts of Kenya have jurisdiction, without affecting mandatory consumer protections in your country of residence. You may not assign this agreement without our consent; we may assign it in connection with a merger, acquisition or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control.